Job Description
Join the vibrant hospitality team at Grand Harbor Hotel in downtown Baltimore! We're seeking enthusiastic individuals to create memorable guest experiences as Front Desk Agents. No prior experience required – we provide comprehensive training to launch your career in luxury hospitality. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our award-winning property.
Our ideal candidates are friendly, detail-oriented, and passionate about customer service. Work in a dynamic environment where every day brings new interactions and chances to shine. Full benefits package including health insurance, 401(k) matching, and hotel discounts available after 90 days.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries accurately
- Address guest concerns promptly and coordinate with housekeeping/engineering teams
- Process payments and maintain secure financial transaction records
- Operate hotel management software (training provided)
- Uphold brand standards through consistent service delivery
- Collaborate with cross-departmental teams for seamless operations
Qualifications
- High school diploma or equivalent (no experience required)
- Exceptional communication and interpersonal skills
- Strong attention to detail and problem-solving abilities
- Basic computer proficiency with willingness to learn proprietary systems
- Ability to work flexible shifts including nights, weekends, and holidays
- Positive attitude and genuine passion for hospitality
- Must pass background check and drug screening