Job Description
We are currently seeking a dedicated and personable Front Desk Agent to join our team in Charlotte, NC. This is an urgent hiring opportunity for a professional who thrives in a fast-paced environment and is available for shift work.
As the face of our property, you will be responsible for ensuring our guests have a seamless and memorable stay. We offer competitive compensation, comprehensive benefits, and a supportive team culture.
Key Highlights:
- Immediate Openings: Start your new career within days.
- Flexible Shifts: Day, evening, and night shifts available.
- Competitive Pay: $18.00 - $22.00/hour + bonuses.
Responsibilities
- Guest Management: Greet guests upon arrival, process check-ins and check-outs efficiently, and handle baggage handling with care.
- Communication: Answer incoming calls, respond to emails, and relay messages to appropriate departments promptly.
- Security & Access: Monitor building access, verify guest credentials, and ensure the safety and security of the property.
- Operations Support: Assist with reservations, manage the lobby area to maintain a pristine environment, and handle cash transactions accurately.
- Problem Resolution: Address guest inquiries and complaints professionally, escalating complex issues to management as needed.
Qualifications
- Experience: Previous front desk or hospitality experience is preferred; however, we are willing to train the right candidates for immediate roles.
- Availability: Must be flexible to work various shifts, including weekends and holidays.
- Skills: Proficiency with computer systems (PMS) and basic office software is required.
- Appearance: Maintain a professional appearance and adhere to the company's dress code.
- Language: Excellent command of the English language, both verbal and written.