Job Description
Join our award-winning team at Grand Plaza Hotel in Albuquerque, NM! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our luxury downtown property. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career advancement in the heart of New Mexico's vibrant hospitality scene.
As a Front Desk Agent, you'll be the first point of contact for our international and domestic guests, embodying our commitment to personalized service. Enjoy a supportive environment with flexible scheduling and professional development programs. Apply today and start your journey in hospitality excellence!
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservations, room assignments, and guest inquiries via phone/in-person
- Resolve guest concerns promptly with empathy and problem-solving skills
- Process payments and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams to ensure seamless operations
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera/PMS property management systems
- Exceptional communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Albuquerque attractions and local services
- Flexible availability including weekends and holidays
- High school diploma or equivalent
- Valid driver's license (for guest transportation duties)