Job Description
Join our award-winning luxury hotel in downtown Chicago as a Front Desk Agent! We're seeking a passionate hospitality professional to create unforgettable guest experiences. As the first point of contact, you'll handle check-ins, manage reservations, and resolve inquiries with exceptional service. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities.
Responsibilities
- Manage guest check-in/check-out processes efficiently using Opera PMS
- Handle reservation modifications and ensure accurate room assignments
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute upselling strategies for room upgrades and amenities
- Maintain clean and organized front desk area
- Participate in daily shift briefings and training sessions
Qualifications
- Minimum 1 year hotel front desk experience preferred
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Strong problem-solving and conflict resolution abilities
- Basic math and cash handling skills
- High school diploma or equivalent required
- Valid Illinois driver's license may be required