Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Hotel Cleveland! We're seeking enthusiastic individuals to deliver exceptional guest experiences in our downtown landmark. No prior experience required – we provide comprehensive training to launch your career in hospitality. Enjoy flexible scheduling, competitive pay, and a vibrant work environment in the heart of Cleveland's tourism district. Perfect for students and career-changers looking to develop customer service excellence.
Responsibilities
- Manage check-in/check-out procedures with accuracy and efficiency
- Respond to guest inquiries via phone, email, and in-person
- Process payments and maintain accurate reservation records
- Coordinate with housekeeping and maintenance teams
- Handle guest complaints with professionalism and empathy
- Assist with local recommendations and tourism information
- Maintain cleanliness and organization of the front desk area
- Adhere to brand standards and safety protocols
Qualifications
- No experience required – training provided!
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Flexible availability including weekends/holidays
- Valid driver's license preferred (not required)