Job Description
The Seattle Grand Hotel is currently seeking a dedicated Full-Time Shift Manager to join our elite hospitality team. We are looking for a dynamic professional who thrives in a fast-paced environment and is passionate about delivering exceptional guest experiences.
In this pivotal role, you will oversee daily hotel operations, manage front-of-house staff, and ensure that our high standards of service are consistently met. We offer a competitive salary, comprehensive benefits package, and a vibrant work culture in the heart of the city.
Responsibilities
- Oversee daily front desk operations and ensure smooth check-in/check-out processes.
- Supervise, train, and motivate front desk agents and housekeeping staff.
- Handle guest inquiries, complaints, and special requests with the highest level of professionalism.
- Manage cash handling, accurate billing, and reconciliation of daily reports.
- Ensure compliance with all hotel policies, safety regulations, and health codes.
- Assist in scheduling staff shifts and managing coverage during peak hours.
- Maintain a clean and welcoming lobby environment.
Qualifications
- High school diploma or GED required; Associate’s degree in Hospitality or Business preferred.
- Minimum of 3 years of experience in hotel operations, front desk, or hospitality management.
- Strong leadership and conflict resolution skills.
- Proficiency in property management systems (PMS) and Microsoft Office Suite.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Excellent verbal and written communication abilities.