Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel, Austin's premier luxury destination! We're seeking passionate Front Desk Agents to deliver exceptional guest experiences in the heart of the city. As the first point of contact, you'll create memorable stays through personalized service while mastering our premium systems. Enjoy competitive pay, comprehensive training, and career advancement opportunities in a dynamic environment. If you thrive in fast-paced settings and value teamwork, apply today to start your hospitality journey!
Responsibilities
- Check guests in/out efficiently using Opera property management system
- Manage reservations and optimize room occupancy daily
- Resolve guest inquiries with empathy and professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell premium services (spa, dining, events)
- Ensure lobby area remains pristine and welcoming
- Respond to emergency situations per hotel protocols
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service/hospitality experience
- Strong communication and conflict resolution skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to multitask in high-pressure environments
- Flexible availability including nights/weekends/holidays
- Positive attitude with problem-solving mindset
- Valid Texas driver's license (if airport transfers required)