Job Description
Join our award-winning hotel team and launch your hospitality career in San Antonio! We're seeking enthusiastic Guest Services Associates to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training to help you thrive. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing luxury hotel chain. Work in the heart of San Antonio's vibrant tourism scene while gaining transferable skills in customer service, operations, and guest relations.
Responsibilities
- Provide warm, professional check-in/check-out experiences for hotel guests
- Manage reservation systems and handle guest inquiries via phone, email, and in-person
- Process payments, maintain accurate financial records, and manage cash handling
- Collaborate with housekeeping, maintenance, and dining teams to resolve guest requests
- Uphold brand standards through attentive service and attention to detail
- Contribute to a positive team environment during peak hours and special events
Qualifications
- No hospitality experience required – we provide full paid training
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with a guest-first mindset
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic computer literacy and comfort with reservation systems
- High school diploma or equivalent required
- Must pass background check and drug screening