Job Description
Join our award-winning team at the Grand Pacific Hotel in Long Beach! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences in our oceanfront property. Perfect for hospitality newcomers eager to grow their careers in California's premier coastal destination.
Responsibilities
- Check guests in/out using hotel management systems
- Manage reservations and room assignments
- Handle guest inquiries and resolve service issues
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Operate switchboard and assist with transportation arrangements
- Uphold brand standards for cleanliness and professionalism
Qualifications
- High school diploma or equivalent
- Basic computer proficiency (MS Office, PMS systems)
- Strong communication and customer service skills
- Ability to work flexible shifts (evenings/weekends)
- Attention to detail and problem-solving abilities
- Valid driver's license preferred
- Previous hospitality experience a plus
- Ability to stand for extended periods