Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel! We're urgently seeking charismatic professionals to deliver exceptional guest experiences in the heart of Sacramento. This full-time role is perfect for energetic individuals passionate about creating memorable stays. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. Apply today and become part of Sacramento's premier hospitality destination!
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage reservations, room assignments, and billing inquiries with precision
- Resolve guest concerns promptly using problem-solving protocols
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain accurate guest records and confidential information
- Process payments and operate PMS software efficiently
- Act as hotel ambassador during local inquiries and recommendations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Cloudbeds, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid California driver's license (if applicable to transportation duties)
- Flexible availability including nights, weekends, and holidays
- Basic math and cash handling accuracy
- Positive attitude with genuine hospitality passion