Job Description
Join our award-winning hospitality team at Grand Horizon Hotels as a Front Desk Agent! We're seeking passionate individuals to deliver exceptional guest experiences in the heart of Phoenix. No prior experience required – we provide comprehensive training to launch your career in hospitality.
As the first point of contact for our guests, you'll create memorable stays while mastering check-in/out procedures, reservation systems, and local expertise. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing hotel chain.
Responsibilities
- Efficiently check in/out guests using property management systems
- Manage reservations, room assignments, and billing transactions
- Respond to guest inquiries with exceptional service and problem-solving
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide accurate information about Phoenix attractions and services
- Maintain a clean, organized front desk area
- Process payments and handle cash/credit transactions securely
Qualifications
- High school diploma or equivalent required
- Strong customer service orientation and communication skills
- Basic computer proficiency with ability to learn new systems
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn hospitality protocols
- Flexibility to work evenings, weekends, and holidays
- No prior experience necessary – training provided