Job Description
Join our dynamic team as a Front Desk Agent at a luxury hotel in the heart of New York City! Enjoy the flexibility of daily pay and shift-based work while delivering exceptional guest experiences. This role offers immediate compensation after each shift, perfect for those seeking financial flexibility. Work in a fast-paced environment where your customer service skills shine, with opportunities for growth and competitive hourly rates.
Responsibilities
- Manage guest check-in/check-out procedures efficiently using hotel software
- Respond to guest inquiries and resolve issues with professionalism and empathy
- Process payments and manage cash handling procedures accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle reservation modifications and room assignments
- Uphold brand standards through exceptional service delivery
- Maintain accurate records of guest communications and transactions
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years of front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Strong communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Attention to detail and multitasking abilities
- Valid New York State ID and right to work documentation