Job Description
Join our award-winning team at Chicago Grand Hotel as a Front Desk Agent! We're seeking a hospitality professional to create unforgettable guest experiences in the heart of downtown Chicago. With competitive compensation, comprehensive benefits, and career growth opportunities, this is your chance to shine in one of America's most vibrant cities.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments using property management systems
- Handle guest inquiries, requests, and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet services
- Ensure lobby area remains immaculate and welcoming
- Participate in daily shift briefings and training sessions
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management software (e.g., Opera, Delphi)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- High school diploma or equivalent required
- Basic knowledge of Chicago tourism attractions
- Valid Illinois driver's license preferred