Job Description
Join our award-winning team at Grand Harbor Hotel in vibrant Tampa, Florida! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences and drive operational excellence. As the first point of contact, you'll embody our commitment to luxury hospitality while managing seamless check-ins, resolving inquiries, and ensuring memorable stays. Enjoy competitive pay, comprehensive benefits, and career growth in a dynamic waterfront setting.
Responsibilities
- Deliver warm, personalized guest check-in/check-out experiences
- Manage reservations and optimize room occupancy
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize property management systems efficiently
- Uphold brand standards through attentive service
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with Opera or similar PMS systems
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic knowledge of hotel operations and amenities
- Flexibility to work evenings, weekends, and holidays
- Valid Florida driver's license (preferred)
- High school diploma or equivalent required