Job Description
Launch your hospitality career with the Grand Orleans Hospitality Group! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences at our iconic New Orleans properties. No prior experience required – we provide comprehensive training to set you up for success. Join our award-winning team and become the welcoming face of the Big Easy!
As a Front Desk Agent, you'll handle guest check-ins, manage reservations, and resolve inquiries while showcasing New Orleans' legendary Southern hospitality. This full-time role includes competitive pay, health benefits, and career advancement opportunities in our growing portfolio.
Responsibilities
- Efficiently process guest check-ins/check-outs using PMS software
- Manage room assignments and inventory tracking systems
- Respond to guest inquiries with professionalism and local expertise
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate transaction records
- Resolve guest concerns with solution-oriented approaches
- Uphold brand standards through attentive service
Qualifications
- High school diploma or equivalent (GED accepted)
- Outstanding verbal communication skills
- Proficiency with basic computer applications
- Exceptional customer service mindset
- Ability to multitask in fast-paced environments
- Flexible availability including nights/weekends
- Positive attitude and team collaboration spirit
- No prior experience required – training provided