Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in downtown Chicago! We're urgently seeking charismatic Front Desk Agents to deliver exceptional guest experiences. As the first point of contact, you'll embody our luxury brand standards while managing seamless check-ins, resolving inquiries, and coordinating with housekeeping and security. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in one of Chicago's premier hotels.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for guests
- Manage reservation systems and optimize room assignments
- Handle guest inquiries, complaints, and special requests promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through professional appearance and conduct
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hotel front desk experience preferred
- Exceptional customer service and communication skills
- Proficiency with hotel management systems (e.g., Opera)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Chicago attractions and transportation
- High school diploma or equivalent required