Job Description
Join our award-winning hospitality team as a Weekend Front Desk Agent at the luxurious Grand Hotel San Francisco! Be the first point of contact for international travelers and locals seeking an exceptional stay. This role offers weekend flexibility while delivering premium guest experiences in the heart of the city. We provide competitive compensation, comprehensive training, and opportunities for career growth in the hospitality industry.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Process payments and maintain accurate financial records
- Resolve guest inquiries and complaints with exceptional service
- Coordinate with housekeeping and maintenance departments
- Provide local attraction recommendations and transportation assistance
- Maintain a clean, organized front desk environment
- Upsell hotel amenities and services when appropriate
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency with hotel reservation systems (Opera preferred)
- Strong communication and conflict resolution skills
- Ability to work independently and multitask effectively
- Weekend availability (Sat/Sun shifts required)
- Basic knowledge of San Francisco attractions
- High school diploma or equivalent required
- Valid California driver's license a plus