Job Description
Join the vibrant heart of Austin's hospitality scene as a Front Desk Agent at our premier downtown hotel! We're seeking charismatic professionals to deliver exceptional guest experiences in one of America's most dynamic cities. If you thrive in fast-paced environments and take pride in creating memorable moments, this role is your perfect match.
As the first point of contact for our international guests, you'll embody Austin's legendary warmth while managing check-ins, resolving inquiries, and ensuring seamless stays. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive team environment.
Responsibilities
- Manage efficient guest check-in/check-out processes using hotel management systems
- Handle reservation modifications, billing inquiries, and payment processing
- Coordinate with housekeeping and maintenance for room readiness and issue resolution
- Provide local recommendations and concierge services to enhance guest experiences
- Maintain accurate records of guest preferences and special requests
- Resolve guest concerns promptly with empathy and problem-solving skills
- Uphold brand standards through professional appearance and service excellence
Qualifications
- 1+ years hospitality or customer service experience preferred
- Proficiency with property management systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution abilities
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Austin attractions and transportation options
- Strong attention to detail and multitasking capabilities
- Valid Texas driver's license and reliable transportation