Job Description
Welcome to the Team at Metro Hospitality Solutions!
We are seeking a dynamic and professional Front Desk Agent to join our growing team in Cleveland, Ohio. If you are an entry-level candidate looking for an opportunity to kickstart your career in the hospitality industry with flexible shift work, we want to hear from you.
As the face of our establishment, you will play a crucial role in creating a welcoming environment for our guests. We pride ourselves on our premium service standards and are looking for individuals who are passionate about guest satisfaction and operational excellence.
Why Join Us?
- Competitive Pay: Earn between $15.00 - $18.00 per hour.
- Flexible Shifts: We offer various shift patterns to fit your lifestyle.
- Professional Growth: Clear pathways for career advancement in hospitality.
- Modern Environment: Work in a state-of-the-art facility.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Manage guest check-in and check-out processes efficiently using our Property Management System (PMS).
- Answer incoming phone calls, manage the switchboard, and route inquiries to the appropriate departments.
- Handle guest inquiries, complaints, and requests in a professional and timely manner.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Process payments and handle cash transactions accurately.
- Assist with administrative tasks, including filing and data entry as needed.
Qualifications
- High school diploma or GED is required; some college coursework in Hospitality is a plus.
- Previous customer service experience is preferred but not required for entry-level candidates.
- Strong verbal communication skills and a professional, friendly demeanor.
- Ability to multi-task effectively in a fast-paced environment.
- Basic computer proficiency and typing skills.
- Reliable transportation and willingness to work various shifts, including weekends and holidays.