Job Description
Join the vibrant heart of Miami's hospitality scene as our Front Desk Agent! We're seeking charismatic professionals to create unforgettable guest experiences at our iconic oceanfront property. Deliver exceptional service while showcasing Miami's energy to international travelers. Enjoy competitive pay, flexible scheduling, and career growth in one of America's most exciting destinations.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries with professionalism and local expertise
- Process payments and manage billing discrepancies
- Coordinate with housekeeping and maintenance teams for guest requests
- Operate PMS software and maintain detailed guest records
- Uphold brand standards through consistent service delivery
- Assist with VIP arrivals and special event coordination
Qualifications
- Minimum 1 year hotel front desk experience preferred
- Fluency in English; Spanish proficiency highly valued
- Exceptional communication and conflict resolution skills
- Proficiency with Opera or similar property management systems
- Ability to work flexible shifts including nights/weekends
- Valid Florida driver's license and reliable transportation
- Positive attitude with passion for Miami culture
- Basic knowledge of local attractions and transportation