Job Description
Are you a hospitality professional looking for Weekend Shift opportunities in the heart of Milwaukee? Hotel Staff Needed at the prestigious Milwaukee Grand Hotel is currently accepting applications for our Front Desk Agent role.
Join our dedicated team and provide exceptional service to our guests during the busy weekend periods. We are looking for individuals who are reliable, friendly, and eager to contribute to a world-class hotel environment.
Why Join Us?
- Competitive hourly pay.
- Employee discounts on dining and spa services.
- Flexible scheduling for work-life balance.
Responsibilities
- Guest Relations: Welcome guests upon arrival with a warm smile and professional demeanor, ensuring a smooth check-in and check-out process.
- Operations: Manage the front desk operations efficiently, including answering multi-line phones, handling reservations, and processing payments accurately.
- Concierge: Provide local recommendations, assist with luggage, and coordinate special requests for guests.
- Security: Conduct security checks on guest rooms to ensure safety and privacy standards are met.
- Maintenance: Monitor the cleanliness and organization of the front desk area and lobby.
Qualifications
- Experience: Previous experience in a front desk or hospitality role is preferred but not required for the right candidate.
- Availability: Must be available to work weekend shifts (Friday, Saturday, and Sunday) consistently.
- Skills: Strong computer literacy, including proficiency with hotel PMS software (e.g., Opera, Micros).
- Communication: Excellent verbal and written communication skills with a customer-first attitude.
- Professionalism: Must present a professional appearance and adhere to the hotel's dress code.