Job Description
Welcome to Baltimore Harbor Hotel, where we redefine hospitality in the heart of the city. We are currently seeking dynamic and service-oriented individuals to join our elite team for our Weekend Shifts. If you thrive in a fast-paced environment and are looking for a flexible part-time opportunity with competitive pay, we want to hear from you.
Our commitment to excellence means you will be working in a state-of-the-art facility with a team that values your contribution. Enjoy the energy of the weekend rush while providing unforgettable guest experiences in one of Baltimore's most iconic locations.
Responsibilities
- Check guests in and out efficiently, ensuring all registration procedures are accurate and compliant.
- Provide exceptional front-desk support, answering inquiries and resolving issues with a smile.
- Maintain a clean and welcoming reception area, ensuring the lobby is organized and presentable.
- Assist with administrative tasks such as data entry, filing, and processing payments.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and public spaces meet our high standards.
- Handle guest complaints or special requests promptly to ensure 100% guest satisfaction.
- Adhere to all hotel safety and security protocols at all times.
Qualifications
- Previous experience in hospitality, customer service, or front desk operations is preferred.
- Excellent verbal communication and interpersonal skills.
- Strong computer literacy and proficiency with hotel management software.
- Ability to work weekends, holidays, and flexible shifts as required.
- A positive attitude and a genuine passion for helping others.
- High school diploma or equivalent required.