Job Description
Join our award-winning hospitality team at Grand Hotel Boston, where exceptional service meets luxury. We're urgently seeking charismatic Front Desk Agents to create memorable guest experiences in the heart of downtown Boston. If you thrive in dynamic environments and possess a passion for hospitality, this is your opportunity to shine. Enjoy competitive benefits, career growth opportunities, and a vibrant workplace culture.
Why Join Us? • Comprehensive training program • Health insurance and 401K matching • Employee discounts on hotel stays and dining • Recognition programs for outstanding performance
Responsibilities
- Efficiently manage guest check-in/check-out processes with speed and accuracy
- Handle guest inquiries, resolve complaints, and anticipate needs proactively
- Process reservations, room assignments, and payment transactions using PMS software
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain accurate guest records and confidential information
- Uphold brand standards through exceptional service and attention to detail
- Collaborate with concierge team to enhance guest experiences
Qualifications
- High school diploma or equivalent required; hospitality degree preferred
- 1+ years front desk or customer service experience in luxury hospitality
- Proficiency in hotel management systems (e.g., Opera, Delphi)
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments with composure
- Strong attention to detail and organizational abilities
- Flexible availability including weekends, holidays, and overnight shifts
- Valid Massachusetts driver's license preferred