Job Description
Join our dynamic team at the Sacramento Grand Hotel, where hospitality excellence meets daily pay flexibility! We're seeking passionate Front Desk Agents to create memorable guest experiences in California's capital. Enjoy the freedom of same-day pay while serving our diverse clientele in the heart of downtown Sacramento. This is your opportunity to grow in a premium hotel environment with competitive compensation and supportive management.
Responsibilities
- Deliver exceptional guest service through check-in/out processes and personalized assistance
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Handle guest complaints with professionalism and escalate when necessary
- Maintain accurate records using hotel management software
- Process payments and manage cash drawer responsibilities
- Act as a local resource for guests about Sacramento attractions
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency in reservation systems (e.g., Opera, Amadeus)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling proficiency
- Professional appearance and positive attitude
- High school diploma or equivalent required
- Valid California driver's license preferred