Job Description
Join our award-winning hospitality team at Grand Horizon Hotels as a Front Desk Agent! We're seeking charismatic professionals to create unforgettable guest experiences in the heart of Pittsburgh. This full-time role offers competitive compensation, comprehensive benefits, and career advancement opportunities in one of Pennsylvania's most vibrant cities. If you thrive in fast-paced environments and excel at customer service, apply today to become the welcoming face of our luxury property.
Responsibilities
- Check in/out guests efficiently while maintaining exceptional service standards
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly with a solutions-oriented approach
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management systems (Opera, etc.) for daily tasks
- Uphold brand standards through consistent professionalism
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years hotel front desk or customer service experience
- Proficiency in reservation systems and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights, weekends, and holidays
- Valid driver's license and reliable transportation