Job Description
Embark on an exciting hospitality career at Memphis's premier boutique hotel! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in the heart of the city's vibrant music scene. Join our award-winning team and become the welcoming face of luxury hospitality.
Responsibilities
- Provide exceptional guest check-in/out experiences with warm professionalism
- Manage reservations, room assignments, and payment processing
- Resolve guest inquiries and issues with proactive solutions
- Coordinate with housekeeping and maintenance teams for flawless operations
- Upsell premium amenities and local experiences
- Maintain accurate guest records and billing information
- Execute emergency procedures with calm efficiency
Qualifications
- 1+ years hospitality or customer service experience
- Exceptional communication and problem-solving skills
- Proficiency in hotel management systems (Opera preferred)
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational skills
- Valid Tennessee driver's license (required)
- Flexible availability including weekends/holidays