Job Description
Join Denver Luxury Hotels as a Front Desk Agent and be the heart of our guest experience! We're urgently seeking passionate hospitality professionals to deliver exceptional service at our downtown Denver property. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic environment. If you thrive in fast-paced settings and possess outstanding communication skills, we want to meet you!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries and resolve concerns with exceptional service
- Process payments and manage cash drawer with precision
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management software (Opera, etc.) for daily tasks
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency with reservation systems and MS Office
- Exceptional verbal communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Basic knowledge of Denver attractions preferred