Job Description
Join Atlanta's premier luxury destination where Southern hospitality meets modern excellence! Grand Oaks Hotel & Resort is seeking passionate individuals to elevate our guest experience. As a cornerstone of Atlanta's vibrant tourism scene, we offer competitive benefits, career growth opportunities, and a workplace culture that values your unique talents. Whether you're starting your hospitality journey or advancing your career, discover why we're consistently rated one of Georgia's top employers.
Responsibilities
- Deliver exceptional guest service through personalized interactions and anticipating needs
- Manage front desk operations including check-ins/out, reservations, and billing
- Maintain pristine guest rooms and public areas to our 5-star standards
- Collaborate with cross-functional teams to ensure seamless service delivery
- Resolve guest inquiries and concerns with professionalism and empathy
- Adhere to all safety protocols and brand service standards
- Participate in ongoing training to enhance hospitality skills
Qualifications
- Minimum 1 year hotel or customer service experience preferred
- Exceptional communication and interpersonal skills
- Ability to work flexible schedules including nights/weekends/holidays
- Strong attention to detail and organizational abilities
- Valid state driver's license and clean driving record if required for role
- Proficiency in hotel management systems (Opera, etc.)
- High school diploma or equivalent; hospitality certification a plus
- Must pass background check and drug screening