Job Description
Join our award-winning team as a Front Desk Agent at Grand Hotel Minneapolis! We're seeking energetic, customer-focused individuals with no prior experience to create memorable guest experiences. As the first point of contact, you'll embody our commitment to exceptional service while working flexible shifts. We provide comprehensive training and a supportive environment for career growth. Perfect for students, career-changers, or hospitality newcomers!
Responsibilities
- Efficiently check guests in/out using our property management system
- Handle phone inquiries and reservations with professionalism
- Resolve guest concerns promptly and escalate when necessary
- Process payments and maintain accurate transaction records
- Coordinate with housekeeping and maintenance teams
- Execute shift handovers with detailed information sharing
- Maintain a clean and organized front desk area
Qualifications
- No prior experience required – we provide full training!
- Strong communication and interpersonal skills
- Basic computer proficiency (typing 25+ WPM preferred)
- Ability to stand for extended periods and lift 15 lbs
- Flexible availability including nights, weekends, and holidays
- Positive attitude and problem-solving mindset
- High school diploma or equivalent
- Valid work authorization in the United States