Job Description
Join our award-winning team at the Grand Sacramento Hotel as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. Enjoy competitive pay, comprehensive benefits, and career growth in Sacramento's vibrant downtown. Perfect for night owls and early birds alike!
Responsibilities
- Check in/out guests with speed and precision using our property management system
- Manage reservations and optimize room inventory for maximum occupancy
- Resolve guest inquiries and complaints with empathy and efficiency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute emergency procedures during overnight shifts
- Upsell hotel services and amenities to enhance guest satisfaction
Qualifications
- 1+ years hospitality or customer service experience
- Flexible availability for rotating shifts (days, evenings, weekends, holidays)
- Proficiency with Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Valid California driver's license (for airport shuttle duties)
- Basic math and cash handling accuracy
- High school diploma or equivalent required