Job Description
Join our award-winning team at Grand Manhattan Hotel, where exceptional service meets New York City's vibrant energy. We're seeking enthusiastic Front Desk Agents to create memorable experiences for our discerning guests. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in one of the world's most iconic hospitality destinations.
As the first point of contact, you'll embody our luxury brand standards while handling guest inquiries, check-ins/check-outs, and coordinating with hotel departments. Perfect for detail-oriented professionals who thrive in fast-paced environments.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments accurately and maintain secure cash handling procedures
- Coordinate with housekeeping, maintenance, and concierge teams
- Utilize property management systems (Opera/PMS) efficiently
- Maintain immaculate front desk appearance and organization
Qualifications
- Previous hotel front desk or customer service experience required
- Proficiency in property management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- Basic math skills for financial transactions
- Valid work authorization for immediate employment