Job Description
Join our award-winning team at Grand Hospitality Group and kickstart your career in Nashville's thriving hospitality scene! We're seeking passionate individuals to deliver exceptional guest experiences at our flagship downtown property. Enjoy competitive pay, comprehensive benefits, and rapid advancement opportunities in a dynamic environment where every day brings new challenges and rewards. Perfect for recent graduates or career changers looking to grow in the luxury hospitality sector.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations and front desk operations with precision
- Coordinate with housekeeping and maintenance teams for seamless guest requests
- Handle billing inquiries and resolve guest concerns promptly
- Assist with event setup and VIP guest arrangements
- Maintain cleanliness and organization of public areas
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent (hospitality certification preferred)
- 0-2 years of customer service or hospitality experience
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Proficiency in hotel management software (e.g., Opera)
- Basic knowledge of hotel operations and safety protocols
- Valid Tennessee driver's license (if required for errands)
- Ability to stand for extended periods and lift 25 lbs