Job Description
Join our award-winning luxury hotel in the heart of downtown Minneapolis! We're seeking a dynamic Guest Services Manager to lead our front desk team and deliver exceptional guest experiences. The ideal candidate will embody our commitment to hospitality excellence while managing daily operations, staff training, and guest relations. Enjoy competitive benefits, professional development opportunities, and a vibrant work environment in Minnesota's premier hospitality destination.
Responsibilities
- Supervise front desk operations including check-in/check-out processes and room assignments
- Train and mentor 10+ guest service representatives on brand standards
- Resolve complex guest complaints with empathy and efficiency
- Manage VIP guest experiences and personalized service initiatives
- Coordinate with housekeeping, maintenance, and F&B departments
- Monitor revenue management strategies and upsell opportunities
- Implement new technologies and digital guest engagement tools
Qualifications
- 3+ years in hotel management with front desk leadership experience
- Proficiency in Opera/PMS property management systems
- Exceptional conflict resolution and multitasking abilities
- Valid Minnesota Food Handler's and Alcohol Service permits
- Fluency in English; Spanish proficiency preferred
- Strong knowledge of Minneapolis tourism and attractions
- Ability to work flexible shifts including nights/weekends
- Hotel degree or equivalent hospitality certification required