Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Dallas, where exceptional service meets Southern charm. We're seeking charismatic Front Desk Agents to deliver unforgettable guest experiences in the heart of downtown. As the first point of contact, you'll embody our commitment to excellence while managing seamless check-in/check-out processes, resolving inquiries with professionalism, and creating personalized stays for business travelers and leisure guests alike. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture that values growth and recognition.
Responsibilities
- Handle guest check-ins/check-outs efficiently using Opera property management system
- Manage room reservations, cancellations, and rate adjustments
- Resolve guest inquiries and concerns with prompt, empathetic solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute shift handovers with detailed communication logs
- Upsell hotel amenities and services to enhance guest satisfaction
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of Dallas attractions and transportation
- Valid Texas driver's license (for va/shuttle duties)