Job Description
Join our award-winning luxury beachfront resort in Virginia Beach and become the heart of our guest experience! We're seeking a charismatic Front Desk Agent to deliver exceptional hospitality while managing check-in/out processes. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth within our renowned hospitality group.
Our ideal candidate thrives in fast-paced environments, possesses outstanding communication skills, and takes pride in creating memorable stays. If you're passionate about travel and guest satisfaction, apply today to join our dynamic team!
Responsibilities
- Manage seamless check-in/out procedures using Opera PMS system
- Handle guest inquiries, requests, and complaints with professionalism
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance departments
- Promote hotel amenities and local attractions to enhance guest experience
- Maintain a clean, organized front desk area
- Assist with training of new front desk staff
Qualifications
- Minimum 2 years hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Virginia Beach tourism attractions
- First Aid/CPR certification preferred