Job Description
Join our award-winning team at Grand Bay Hotel Oakland, where luxury meets coastal charm! We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences in the heart of Downtown Oakland. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture in one of California's most exciting cities.
Responsibilities
- Handle guest check-ins/check-outs efficiently using hotel management systems
- Manage reservation modifications and optimize room occupancy
- Resolve guest concerns with empathy and proactive solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Act as local tourism ambassador providing recommendations
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid CA driver's license and clean driving record
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Oakland attractions and transport