Job Description
Join our award-winning hospitality team at Grand Plaza Hotel! We're seeking enthusiastic Front Desk Agents to be the first point of contact for our guests. No prior experience required – we provide comprehensive training to ensure your success. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in a dynamic environment.
What We Offer:
- Comprehensive paid training program
- Health insurance and retirement benefitsEmployee discounts on hotel stays and dining
- Career advancement opportunities
Responsibilities
- Check in/out guests efficiently with warm professionalism
- Manage reservations and room assignments
- Answer phones and respond to guest inquiries
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and diplomatically
Qualifications
- High school diploma or equivalent (GED)
- Positive attitude and customer service mindset
- Basic computer proficiency
- Ability to work flexible shifts including weekends
- Strong communication skills
- Attention to detail and organizational abilities
- Willingness to learn hotel systems and procedures