Job Description
Join our award-winning team as an entry-level Front Desk Agent and launch your hospitality career in the vibrant heart of Louisville! As the first point of contact for our guests, you'll create memorable experiences through exceptional service and warm hospitality. We offer comprehensive training, career growth opportunities, and a supportive team environment. Perfect for recent graduates or career changers passionate about customer service excellence.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Handle guest requests and resolve complaints with professionalism
- Maintain accurate records of guest interactions and transactions
- Coordinate with housekeeping and maintenance teams for guest needs
- Process payments and manage cash drawer operations
- Uphold brand standards through attentive guest service
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and POS system experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Positive attitude and customer service mindset
- Flexible availability including nights, weekends, and holidays
- Previous hospitality experience a plus but not required