Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Plaza Hotel! We're seeking enthusiastic individuals to be the first point of contact for our valued guests. No prior experience required—just a passion for exceptional service and a desire to grow in the hospitality industry. Enjoy competitive pay, comprehensive training, and opportunities for advancement. Work in the heart of downtown Indianapolis near major attractions and business districts. Apply today to start your rewarding career in customer service!
Responsibilities
- Warmly greet and assist all guests with check-in/check-out procedures
- Manage reservations and room assignments using our property management system
- Handle guest inquiries, requests, and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards for cleanliness and professional appearance
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent (current students welcome)
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency with willingness to learn systems
- Punctual, reliable, and customer-focused mindset
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to work flexible hours