Job Description
Join our award-winning team at the Grand Mesa Hotel, where weekend warriors shine! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during our busiest weekend shifts. This role is perfect for hospitality professionals who thrive in fast-paced environments and value work-life balance with consistent weekend schedules. Enjoy competitive pay, complimentary hotel stays, and growth opportunities within our expanding portfolio.
What We Offer:
- Competitive hourly wage + performance bonuses
- Free parking and meal discounts
- Comprehensive training program
- Employee referral incentives
- Flexible scheduling focused on weekends
Responsibilities
- Efficiently manage guest check-ins/check-outs using Opera property management system
- Process payments and resolve billing inquiries with precision
- Coordinate housekeeping/maintenance requests for guest satisfaction
- Act as local tourism ambassador with area knowledge
- Handle high-volume phone reservations and inquiries
- Implement upselling strategies for room upgrades/dining packages
- Maintain accurate shift reports and cash drawer reconciliation
Qualifications
- Minimum 1 year front desk or hospitality experience
- Proficiency with PMS systems (Opera preferred)
- Weekend availability (Saturday/Sunday shifts)
- Exceptional conflict resolution and multitasking abilities
- Basic math skills for cash handling
- Professional appearance and communication skills
- Valid AZ driver's license (for errands)