Job Description
Join our award-winning Miami luxury hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic professionals to deliver exceptional service while managing check-in/out processes, reservations, and guest inquiries. Enjoy competitive benefits, career growth opportunities, and a vibrant work environment in South Florida's hospitality hub. If you thrive in dynamic settings and take pride in creating memorable moments, apply today!
Responsibilities
- Manage seamless guest check-in/out procedures while maintaining accuracy in billing systems
- Handle reservation inquiries and modifications using property management software
- Resolve guest concerns promptly with empathy and problem-solving skills
- Coordinate with housekeeping and maintenance teams for special requests
- Process payments and maintain financial transaction records
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a professional appearance and knowledge of local attractions
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in Opera, Fidelio, or similar property management systems
- Exceptional communication and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification preferred
- Valid Florida driver's license (if required for transportation duties)
- Ability to stand for extended periods and lift up to 25 lbs
- Multilingual skills (Spanish/Portuguese highly valued)