Job Description
Join our award-winning Memphis hospitality team as a Front Desk Agent! No prior experience needed – we provide comprehensive training to launch your career in guest services. You'll be the first point of contact for our guests, delivering exceptional experiences in the heart of Tennessee's vibrant music scene. If you're passionate about hospitality, eager to learn, and thrive in fast-paced environments, this is your opportunity to grow with us.
Responsibilities
- Deliver outstanding guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly and coordinate with housekeeping/management
- Process payments and maintain accurate financial records
- Operate property management systems and office equipment
- Support concierge services and local attraction recommendations
- Uphold brand standards through consistent service excellence
Qualifications
- No experience required – we train all team members!
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to multitask in dynamic environments
- Positive attitude and problem-solving mindset
- Flexibility to work evenings, weekends, and holidays
- Tennessee hospitality license preferred (provided if needed)