Job Description
Join our award-winning team at Grand Plaza Hotel, Albuquerque's premier hospitality destination! We seek a charismatic Front Desk Agent to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and local recommendations. Enjoy competitive pay, comprehensive benefits, and career growth in a vibrant Southwestern setting.
Responsibilities
- Efficiently manage guest check-ins/checkouts using hotel systems
- Process payments and resolve billing inquiries with precision
- Provide personalized local recommendations and concierge services
- Maintain accurate room status and reservation records
- Handle guest complaints with empathy and professionalism
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards in all guest interactions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera)
- Exceptional communication and multitasking abilities
- Valid driver's license and reliable transportation
- Ability to work flexible shifts including weekends/holidays
- Basic knowledge of Albuquerque attractions and services
- High school diploma or equivalent required