Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the vibrant heart of Charlotte, NC! We're urgently seeking passionate hospitality professionals to deliver exceptional guest experiences at our flagship downtown property. Enjoy competitive compensation, comprehensive benefits (health/dental/vision), career growth opportunities, and a dynamic work environment in one of America's fastest-growing cities. Apply today and become part of our family dedicated to luxury service!
Responsibilities
- Seamlessly manage guest check-in/out processes with precision and warmth
- Proactively handle reservation inquiries, room assignments, and special requests
- Resolve guest concerns swiftly while maintaining service excellence standards
- Process payments accurately and maintain secure cash handling protocols
- Coordinate with housekeeping and maintenance teams for optimal operations
- Utilize property management systems (Opera) for real-time inventory tracking
- Execute upselling strategies to enhance guest satisfaction and revenue
- Maintain organized front desk area and confidential guest records
Qualifications
- 1+ years of hotel front desk or high-end customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments with composure
- Strong attention to detail in financial transactions and documentation
- Flexible schedule availability (nights, weekends, holidays)
- Professional appearance and positive brand ambassador mindset
- High school diploma; hospitality/certification preferred