Job Description
Launch your hospitality career with no experience needed! Tampa Bay Hospitality Group seeks dynamic Front Desk Agents for our downtown Tampa location. We provide comprehensive training and flexible shift schedules including nights, weekends, and holidays. Join our award-winning team where your smile and dedication will create memorable guest experiences while building valuable skills for career growth.
As the first point of contact for our international guests, you'll handle check-ins, manage reservations, and resolve inquiries with professionalism. We offer competitive pay, free parking, advancement opportunities, and a supportive team environment. Perfect for students, career changers, or anyone seeking an engaging entry role in Florida's thriving tourism industry.
Responsibilities
- Efficiently manage guest check-in/check-out processes using our property management system
- Handle phone inquiries, reservations, and booking modifications
- Resolve guest concerns promptly while maintaining service excellence standards
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold strict security protocols and confidential guest information handling
- Maintain organized front desk operations and common areas
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – comprehensive training provided
- Exceptional customer service orientation and communication skills
- Ability to multitask in fast-paced environments during peak hours
- Basic computer proficiency with willingness to learn new systems
- Flexible schedule availability including nights, weekends, and holidays
- Positive attitude and problem-solving mindset
- Valid Florida ID and reliable transportation