Job Description
Join our award-winning team at Grand Manhattan Hotel as a Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences in the heart of NYC. This full-time position offers competitive pay, comprehensive benefits, and opportunities for career growth within our luxury hospitality brand. If you thrive in fast-paced environments and possess exceptional customer service skills, we encourage you to apply today.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries and resolve concerns with professionalism and empathy
- Process payments and manage cash transactions securely
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize property management systems to update guest preferences and special requests
- Assist with luggage handling and provide local area recommendations
- Maintain a clean and organized front desk area at all times
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication and problem-solving abilities
- Flexible availability to work evenings, weekends, and holidays
- Basic computer literacy and multitasking skills
- Positive attitude and ability to remain calm under pressure
- Valid NYC work permit (if applicable)