Job Description
Join our award-winning team at Grand Plaza Hotel, where exceptional hospitality meets iconic New York City energy. As a Front Desk Agent, you'll be the welcoming face of our luxury property, creating memorable experiences for guests from around the world. This entry-level role offers comprehensive training and growth opportunities in the heart of Manhattan.
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping, maintenance, and valet departments
- Utilize property management systems (Opera) for real-time operations
- Handle guest complaints with empathy and solution-oriented approaches
- Process payments and maintain accurate financial records
- Execute upselling strategies for room upgrades and hotel amenities
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 0-2 years experience in customer service or hotel operations
- Proficiency in English; multilingual skills a plus
- Exceptional communication and conflict resolution abilities
- Ability to work flexible shifts, including nights/weekends
- Basic knowledge of hotel property management systems
- Professional appearance and polished demeanor
- Valid work authorization for the United States