Job Description
Join Philadelphia's premier luxury hotel for an exciting weekend opportunity! The Rittenhouse Hotel seeks a dynamic Front Desk Agent to deliver exceptional guest experiences during our high-demand weekend shifts. Located in the heart of Center City, you'll be the first point of contact for discerning travelers while enjoying competitive pay and premium benefits. Perfect candidates thrive in fast-paced environments and possess a passion for hospitality excellence.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Resolve guest inquiries and service requests with 5-star responsiveness
- Process payments, handle cash transactions, and maintain accurate financial records
- Coordinate with housekeeping, valet, and concierge departments for flawless operations
- Upsell hotel amenities, dining reservations, and local experiences
- Maintain pristine front desk appearance and organized documentation
- Execute emergency procedures and security protocols during weekend shifts
Qualifications
- Minimum 1 year luxury hotel or high-end hospitality experience
- Proficiency with hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Weekend availability including Friday nights and holidays
- Valid Pennsylvania Food Handler's certification preferred
- Ability to stand for extended periods and lift 25 lbs
- Professional appearance and fluency in English