Job Description
Join our award-winning hospitality team as a Front Desk Agent for our prestigious downtown Milwaukee location! We're seeking dynamic night shift professionals to deliver exceptional guest experiences during our peak evening hours. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in one of Wisconsin's most vibrant cities. Why You'll Love Working With Us:
- Health/dental/vision insurance
- 401(k) with company match
- Complimentary hotel stays
- Employee discounts & perks
Responsibilities
- Check-in/check-out guests with precision and warmth using Opera property management system
- Manage reservations, room assignments, and VIP requests
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Execute night audit procedures and end-of-day reporting
- Uphold brand standards through meticulous attention to detail
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic math and cash handling accuracy
- Flexible schedule including weekends/holidays
- High school diploma or equivalent required
- Must pass background check and drug screening