Job Description
Join our dynamic hospitality team as a Part-Time Front Desk Agent at Grand Plaza Hotel. We're seeking energetic professionals to deliver exceptional guest experiences during flexible shifts in the heart of NYC. This role offers a perfect blend of customer interaction and operational excellence in a premium environment.
Enjoy competitive compensation, complimentary staff meals, and opportunities for career advancement within our growing portfolio. Ideal for students or professionals seeking flexible schedules without sacrificing professional growth.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues proactively
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Monitor security procedures and access control
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months front desk or customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic mathematical aptitude for financial transactions
- Valid NYC Food Handler's Certificate (or willingness to obtain)
- Fluent in English; Spanish proficiency a plus